First I want to say I have had no problems with them for years until now, they switched over to community choice credit union. I have yet to recieve any information about my account or supposively new debit cards, I can no longer view it online, they are always closed when I can get up there, and when I call, they refuse to solve these problems or tell me anything.
Community choice credit union is just as bad, first to get help you have to dig in their website for a email address burried under all the FAQ like they don't want you to contact them, those FAQ's are only their to cover their asses while they play around. Second the routing number has changed when they did this switch so now I have to change it for everything I have routing money into it in which I'm not even sure wtf is being done with it because these cheap bastards are not spending the time to help their own customers out.
Eastside Family credit union didn't even warn us that they were going to be doing this crap till after they disabled online banking for 3 days. All I know is I'm probably going to be switching banks, and I suggest no one goes through them they have stupid fines for every little thing too. If you are thinking of going with them, stop, invest your money elsewhere.